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[HOT
JOBS]
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Designation |
Manager – Product Support |
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Company Name |
One of the Leading Software Product Dev. Co. |
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Qualification |
B.E./B.Tech. |
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Experience Duration |
5-10 |
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Experience Details |
Manage the communication and problem solving process between Product Specialists and our customers (e-mail inquiries, Phone and Chat), Help the support team to prioritize issues, provide technical guidance and manage customer expectations, Ensure that customers receive timely and quality responses/resolutions. Provide management reports on the agreed upon SLA’s with different geographies, Monitor the consistency and the quality of our customer service. |
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Salary |
Negotiable |
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Location |
Pune |
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